How much will it cost to ship my order?
All costs - taxes, postage and handling are included in our prices. We have Free Shipping on ALL orders except when an order has to be shipped outside of the United State and only for orders within the contiguous 48 US States. This offer only applies to orders to be shipped to a valid address in the United States, excluding Alaska and Hawaii. Free ground shipping is not available for shipments to APO/FPO addresses. If you would like to order and receive our product outside the United States contact us for more information.

Order Processing and Delivery Time
We have every item in stock every day and have a normal lead time of 5 working days. Please allow up to 1-2 weeks for delivery

What are the stones made of?
Our Garden stones are made of cast stone which is a mixture of concrete and aggregate. They are weatherproof and are guaranteed. They are not to be used as stepping stones.

International Shipping
Our products are available for international shipping. Please email us with the quantity you want and we will get back to you with a shipping cost asap. Due to the daily fluctuation in exchange rates, all price quotes will be given in U.S. dollars only.

GUARANTEED Customer satisfaction
OurPetMemories.com is committed to offering the highest quality products at the best prices. OurPetMemories.com offers a one-year warranty on every product we sell. That's just how confident we are in the quality of our products. OurPetMemories.com wants to make sure you are 100% confident when buying from us. Our one-year warranty covers workmanship and material quality. We will replace any products if found to be defective within one year from purchase date. Warranty does not cover damage from or due to mildew, normal wear, neglect, abuse, acts of nature, attacks by animal or children, misuse, improper cleaning, storage or prolonged exposure to inclement weather.

Privacy
We understand your concern about privacy. OurPetMemories.com respects your privacy and treats your personal information with the highest standards of safety, security and confidentiality. OurPetMemories.com will not sell or give away any of your personal information for any reason.

Security
At OurPetMemories.com we take your online security very seriously. A summary of how we protect the information you provide us is given below: As soon as you enter the order process, every bit of information that is transferred between you and us is encrypted using SSL encryption. Even if data could be intercepted over the Internet it would be useless.
When you enter a secure area of our site, on your browser you will notice a picture of a small padlock - this normally appears right at the bottom of the screen. To double check this, you can right click on the page and select 'properties' or 'view frame info' from the list which will tell you whether you are secure or not. Also look out for the sign of a secure web page, which can be identified by the URL (the web site address). A standard page will begin with 'http://'. A secure web page will begin with the URL 'https://' denoting that the merchant is using a secure server for the transaction of data.